Project Importance
Project Importance
While Kenya is preparing itself to enter into the vibrant Business Process Outsourcing market, it lacks empirical evidence and tailored research to guide its policy decisions and investment options. There is demand and specific requests from the government and key stakeholders in the sub-sector for this type of information. This is the gap that this study intends to fill. The research will seek to support the efforts of the government, private sector and civil society in Kenya to maximise opportunities and minimise risks in the selection of appropriate policies, legal and institutional frameworks, infrastructure and capacity building strategies.
Through this study, critical success factors for the BPO industry in Kenya will be identified and clear guidelines provided for policy makers and industry practitioners to support their policy decisions, investment choices and operational approaches. Findings from this research are therefore expected to directly influence policy and inform practice. Its results will also be documented and widely disseminated in a book to be published that will provide valuable information to BPO stakeholders.