Kenya's BPO Sector Study

The project is expected to cover the following:

• 8 countries classified under 4 categories:

  • BPO clients: U.S.A., U.K. (3 BPO clients each)
  • Pioneer BPO services: Kenya & Ghana (3 companies & 1 BPO client each)
  • Emerging BPO services: South Africa & Egypt (3 companies & 1 BPO client each)
  • Mature BPO Services: India & Mauritius (3 companies & 1 BPO client each)

• Three BPO Associations:

  • Regional Asian BPO Association
  • Kenya BPO and Contact Centre Society in Kenya
  • Business Processing enabling SA (BPeSA)